What Rapid Telecoms Offers
Rapid Telecoms, brings an all-encompassing UC solution to South Africa, backed by concrete communications technology skills.
The Rapid Telecoms technology provides a wholistic solution that caters for all aspects of communication in the fields of both business and personal use.
As a 100% hosted unified communications provider, Rapid Telecoms enables users to set up the functional requirements in a simple “drag and drop” process at no cost.
Enjoy one of our key benefit of no contract period lock-in.
Our collaborative UC offering benefit includes no capital purchase of PABX/PBX equipment.
Save on design & implementation of equipment to meet comms needs.
The collaborative Unified Communications offering provides several key benefits
- Our Technology ensure entire mobility to the user (onsite and offsite).
- Enjoy the same functionality of traditional Contact Centres, on the go.
- Embrace AI with our Intelligent Progressive dialer on demand.
- Our intuitive user interface enables full access to administrators.
Enjoy the luxury of complete Mobility
The Mobility function: Business user extensions with calls routed to users on their office phone, PC + headset or their mobile phone. This makes the person entirely mobile (onsite or offsite) while still being on the business’s telephony system and in that way they are always “present” and can be available to take or make calls which are recorded, reported on at the massively reduced cost compared to typical mobile usage.
Traditional Contact Centre functionality, on the go!
The Contact Centre function: Rapid Telecoms offers all the same functionality as traditional contact centre platforms (and more) and an implementation tool that allows businesses to implement the call flows themselves with a useful implementation guide, allowing for the full design and activation of IVRs, call recording, detailed graphical reporting, dialing rules and routing patterns etc.