Rapid Telecoms for Contact Centres
Rapid Telecoms has a cloud based contact centre solution ready for quick deployment. It scales as your requirments increase and works with your existing call centre devices. Rapid Telecoms is site and network independant and works with any device.
Rapid Telecoms can easily be deployed in any contact centre without the help of an IT expert. Our web based interface makes configuration easy and can be managed by the contact centre management or business personal.
The most advanced contact centre solution in South Africa. Manage everything from anywhere, easily!
Enhance your call centre capabilities with real-time reporting and Managing Information Systems (MIS) at your fingertips, on any device.
Rapid Telecoms Contact Centre Features
Rapid Telecoms is South Africa’s most versatile cloud-based contact centre solution and can be set up within a few hours. The user-friendly management console allows any contact centre manager to manage and maintain virtually every aspect of their contact centre setup, from IVR to Call Flow and outbound dialling. Rapid Telecoms works with any smartphone and no special hardware is needed.
You can customise your Rapid Telecoms contact centre based on your requirements quickly and easily. Rapid Telecoms also delivers detailed graphical reporting showing you the most important data and metrics of your contact centre. With our new Business Intelligence interface, you can even manage your agent’s performance from anywhere, anytime.
CRM and ERP Integration
Custom API Integration
Inbound Overflow Management
IVR (Interactive Voice Response)